Refund policy

Return Window: You may request a return or exchange within 15 days of receiving your order.

Return Eligibility: Items must be unused, clean, and in their original condition to qualify for a return or exchange.

Return Shipping: Big Woof will cover the cost of return shipping on approved returns.

Damaged or Defective Items: If your item arrives damaged or defective, please contact us with a photo. We’ll issue a full refund or replacement.

Refunds: Once approved, refunds will be issued to your original payment method.

Final Sale: At this time, we do not offer any final sale or non-refundable products.

To initiate a return or ask questions, contact us anytime at support@bigwoofbrand.com.